Locanda: calmer prime time without sacrificing walk-ins

Locanda is the kind of restaurant where prime time is everything — the room feels alive, but every table has to work.

Before TableSense, the team had good instincts, but the plan didn’t always reflect reality. Late parties created knock-on effects, walk-ins arrived in waves, and staff spent too much time negotiating the same edge-cases.

What changed

• The venue encoded a simple set of rules for timings and capacity that matched how service actually ran.
• FOH worked from a single live view of the night, so decisions happened once — not three times.
• Guest notes became structured enough to be useful during service, not buried in messy comments.

The result

Prime time became calmer and more predictable. The team reported fewer awkward “but I thought…” moments at the door, and a noticeable reduction in last‑minute stress during peaks.

The biggest win wasn’t a shiny new dashboard — it was a room that felt coordinated.

“Initially, it was the seamless transition from the previous booking system, and now I can’t imagine my life without it.” — Elena, Manager, Locanda De Gusti